COVID Guarantee

Book with confidence during the uncertainty of COVID 19.

We’ll support our customers and local businesses during this period. Our communications to all our customers about their bookings and any voucher usage will be prompt to ensure you are informed and at ease.

To support your booking, we will make sure:

  • If a partner business included in your booking is closed at the time of your golf break due to COVID-19 restrictions in-line with Scottish Government guidance and you are unable to take your break as scheduled, we’ll give you one of two options:
    • A full 100% refund on request
    • The option of a bunkered Golf Breaks credit to spend on our website over the next 12 months*.
  • If you’re unable to attend your booking due to COVID-19 issues related to your own personal health or that of your booking party, we’ll do our best to assist with rescheduling the booking where possible.

*The credit validity has been extended from 6 months to 12 months to ensure you or your recipient will have time to purchase the perfect deal.

Do I need to provide proof of infection if requesting a cancellation?
Yes, proof of a positive test result (Lateral Flow or PCR) or a self isolation request are required to process a booking cancellation for Covid19 related circumstances.

If I’m shielding or self-isolating and can no longer make my booking, what can I do?
If you have a confirmed hotel booking, the hotel cancellation policy will apply. To alleviate your concerns, we’re asking our partners to comply with a 72-hour notice period, and many of our partners are in agreement. However, please check the terms and conditions on your confirmation email and contact the bunkered Golf Breaks team directly to discuss your cancellation and reschedule/refund policy.

What if I get notified that I need to self-isolate within the 72-hour cancellation policy?
Most of our partners are empathetic to this situation, and they will likely offer a reschedule as long as you advise them promptly. These decisions, however, will depend on the individual service provider and their policies.

If my region goes into a local lockdown, but the hotel I have booked is in another region, what can I do?
We’re asking partners to comply with a 72-hour notice period, and many service providers agree with this policy.

I’m buying a Big Deal voucher as a Christmas gift but concerned it might not be redeemable given the current unpredictable environment. Is there a guarantee?
We can guarantee that if the service provider/the hotel or restaurant is unable to provide you with the services as purchased, (within the terms of the offer), we can provide you with a bunkered Golf Breaks Gift Voucher to the value of the purchase paid or a full refund if requested before the end of the voucher validity date.

What am I entitled to if I purchase a bunkered Golf Breaks Gift Voucher?
We’ve extended the bunkered Golf Breaks Gift Voucher validity from 6 months to 18 months to ensure you or the recipient will have time to make use of this in the future. For peace of mind, if you cannot use the extended validity due to the effects of Covid-19, we can explore extending this further.

If you have any other queries, want to make a payment by phone, or need to talk to us you can reach our friendly customer service team on 0141 567 2781. Our office hours are
mon-fri 9am to 6pm and sat 9am to 12pm.